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Public Guide

Takeaway Counter Documentation

Complete guide for fast takeaway order entry, customer details, menu search, cart review, quick items, charges, discounts, KOT, Bill, Save Bill, Active orders, settlement, and troubleshooting.

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Video Tutorial

Takeaway Counter walkthrough

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Quick Start

First takeaway service test

1

Open Takeaway Counter.

2

Enter customer name and phone if available.

3

Search and add menu items.

4

Send KOT when preparation is needed.

5

Bill or Save Bill if payment is pending.

6

Settle payment and confirm the cart resets.

Takeaway Rules

What the counter must protect

Takeaway orders do not occupy a table.
KOT keeps the takeaway order active for kitchen preparation.
Save Bill or unpaid bill should remain visible until payment is settled.
Tax should be hidden on printed bills when tax amount is zero.
Editing an active takeaway should update the same order instead of creating duplicates.
Settle completes the sale and removes pending unpaid state.

Best Practices

Recommended operating habits

Enter phone number for pickup orders whenever possible.

Use Quick Item only for genuine one-time items.

Send KOT before payment when kitchen needs preparation time.

Keep charge and discount titles understandable for bill review.

Settle only after payment is received.

Use Active orders instead of creating a second order for the same customer.

Workflow Maps

Common takeaway workflows

Fast Paid Takeaway

1. Open Takeaway2. Add Products3. Review Cart4. Settle5. Print Receipt6. Cart Reset

Kitchen Preparation

1. Add Products2. Enter Customer3. Send KOT4. Kitchen Display5. Prepare Order6. Bill/Settle

Pickup Later

1. Create Order2. Save KOT3. Save Bill4. Active Order5. Customer Pickup6. Settle

Edit Active Order

1. Open Active2. Edit Order3. Change Items4. Save Update5. Send KOT6. Final Bill

Takeaway Counter

Takeaway Counter Overview

Start here when staff need to create fast takeaway, parcel, pickup, or counter-service orders without assigning a table.

Top

Takeaway Counter is the fast order screen for non-table orders. It handles customer name and phone, product search, category browsing, cart quantity, quick items, charges, discounts, KOT, unpaid bills, active takeaway orders, and final settlement.

Steps

  1. Open Takeaway from the main navigation.
  2. Use Catalog to browse or search products.
  3. Enter customer name and phone when available.
  4. Add products to the takeaway cart.
  5. Adjust quantity, price, charges, or discounts where allowed.
  6. Send KOT when kitchen preparation is required.
  7. Save or print the bill when payment is pending.
  8. Settle when payment is completed.

Expected Result

The order is handled quickly without using table occupancy, while KOT, billing, unsettled, and sales records stay traceable.

Takeaway Counter

Customer Details

Use this when staff want the takeaway order to be searchable, identifiable, or linked to a returning customer.

Top

Customer details help identify active pickup orders and printed bills. Name and phone are optional, but entering a phone number is useful when multiple takeaway orders are waiting.

Steps

  1. Enter customer name if the customer provides it.
  2. Enter phone number for pickup tracking or customer lookup.
  3. Leave the fields empty only when the store wants a Guest Customer order.
  4. Check the customer name before printing the bill.
  5. Use consistent phone number format so customer history remains clean.

Expected Result

Counter staff can identify active takeaway orders without confusing them with other customers.

Takeaway Counter

Catalog, Search, and Categories

Use this during order entry when the customer is choosing items at the counter.

Top

Catalog shows available products. Search is fastest when the item name is known. Categories are useful for browsing product groups such as Rice Items, Juice, Snacks, or Noodles.

Steps

  1. Click the Search menu items field.
  2. Type product name, short code, or keyword.
  3. Use category chips or category drawer to narrow the list.
  4. Select the correct product card.
  5. Clear search to return to the full catalog.
  6. On mobile, use the Catalog tab when cart and active order panels are hidden.

Expected Result

Staff can build takeaway orders quickly even with a large menu.

Takeaway Counter

Product Cards and Quantity

Use this to add, increase, decrease, or remove takeaway products.

Top

Each product card shows the category, image or placeholder, title, price, and quantity controls. The cart should always reflect exactly what the customer ordered.

Steps

  1. Review the product title and price.
  2. Click Add to add one quantity.
  3. Use plus to increase quantity.
  4. Use minus to reduce quantity.
  5. Remove items that the customer cancels before billing.
  6. Confirm long product names before printing KOT or bill.

Expected Result

The takeaway cart contains the correct products, quantities, and prices.

Takeaway Counter

Cart Review

Use this before KOT, bill, save bill, or settlement.

Top

The cart is the current takeaway order draft or active takeaway being edited. It shows items, quantity, price, subtotal, tax, charges, discounts, and total.

Steps

  1. Open the Cart tab or cart panel.
  2. Review every item line.
  3. Check quantity for repeated items.
  4. Edit price only when store permissions allow it.
  5. Review subtotal and total.
  6. Check tax only appears when tax amount is greater than zero.
  7. Review charge and discount lines before final billing.

Expected Result

The order total is clear before the store sends it to kitchen, saves it unpaid, or settles it.

Takeaway Counter

Quick Item

Use Quick Item for temporary takeaway items that are not created in Products.

Top

Quick Item is useful for one-time products, custom parcel items, or special requests. It should be used carefully because it may not have normal category, kitchen, inventory, tax, or report mapping.

Steps

  1. Click Quick Item.
  2. Enter a short item name.
  3. Enter price and quantity.
  4. Add it to the takeaway cart.
  5. Confirm whether it needs KOT preparation.
  6. Review the final bill total.

Expected Result

Staff can bill a special takeaway item without permanently changing the menu.

Takeaway Counter

Charges and Discounts

Use this for packing charge, delivery adjustment, round-off, manual discount, or other order-level changes.

Top

Charges increase the takeaway total. Discounts reduce it. Every adjustment should have a clear title so staff can understand why the total changed.

Steps

  1. Open Add Charge/Discount from the cart.
  2. Enter a short title such as Packing Charge.
  3. Enter a positive amount.
  4. Choose Charge or Discount.
  5. Click Add.
  6. Review the cart total after the adjustment.
  7. Remove the adjustment before billing if it was entered wrongly.

Expected Result

Manual changes are visible and included correctly in the takeaway bill.

Takeaway Counter

Takeaway KOT

Use this when takeaway food or drinks need kitchen preparation before billing or pickup.

Top

Takeaway KOT sends the order to the kitchen and can print a kitchen order ticket. The order remains active so staff can edit, bill, or settle it later.

Steps

  1. Add all kitchen-preparation items to the cart.
  2. Confirm customer name or phone if pickup tracking is needed.
  3. Click KOT or Save KOT.
  4. Confirm the order appears in Kitchen Display where routing is configured.
  5. Use Active orders to reopen the takeaway order later.
  6. Add extra items and send another KOT if needed.

Expected Result

Kitchen receives the takeaway preparation request while the counter keeps the order available for billing.

Takeaway Counter

Bill and Save Bill

Use this when the customer wants a bill or the store wants to keep the order unpaid until pickup or payment.

Top

Bill prints the customer bill. Save Bill keeps the takeaway order unpaid and visible for later settlement. Tax should not be printed when the tax amount is zero.

Steps

  1. Review the cart total.
  2. Click Bill to print the customer bill.
  3. Click Save Bill when payment is pending.
  4. Confirm unpaid takeaway bills appear in Unsettled Orders.
  5. Reprint from active or unsettled order lists when needed.
  6. Settle once payment is received.

Expected Result

The takeaway bill is printed or saved while unpaid orders remain trackable.

Takeaway Counter

Settle Takeaway Sale

Use this after the customer pays by cash, card, UPI, split payment, or another accepted method.

Top

Settle completes the takeaway payment, records the sale, clears the current cart, and removes unpaid entries from pending payment.

Steps

  1. Confirm payment was received.
  2. Click Settle.
  3. Choose payment method.
  4. Use split payment when the amount is paid through multiple methods.
  5. Use complimentary only when manager policy allows it.
  6. Complete settlement.
  7. Confirm the cart resets for the next order.

Expected Result

The takeaway sale is completed and visible in sales reports.

Takeaway Counter

Active Takeaway Orders

Use this when orders are saved, KOT is pending, food is preparing, or pickup/payment will happen later.

Top

Active takeaway orders help staff reopen, edit, bill, print, or settle orders that are not completed yet.

Steps

  1. Open the Active tab or active order list.
  2. Find the order by customer, phone, order number, or amount.
  3. Click Edit to reopen the order.
  4. Click Bill when the customer wants the bill.
  5. Click Settle when payment is completed.
  6. Avoid creating a duplicate order when an active one already exists.

Expected Result

Pending takeaway work stays organized during rush hours.

Takeaway Counter

Editing Existing Takeaway Orders

Use this when a customer adds, removes, or changes items after the order was already saved or sent to KOT.

Top

Editing keeps the same takeaway order record and updates its cart. If KOT was already sent, removed items may need correction handling depending on store workflow.

Steps

  1. Open the order from Active orders.
  2. Review the existing cart.
  3. Add new items or adjust quantities.
  4. Use cancellation/correction flow where required for items already sent to kitchen.
  5. Save the updated order.
  6. Send another KOT if new preparation items were added.
  7. Bill or settle after confirming the final total.

Expected Result

The takeaway order stays traceable without losing the original order context.

Takeaway Counter

Unsettled Takeaway Orders

Use this when a takeaway bill was printed or saved but payment is not completed.

Top

Unsettled Orders includes unpaid takeaway and table bills. For takeaway, this is commonly used when the bill is prepared before pickup or payment.

Steps

  1. Open Unsettled Orders.
  2. Identify the takeaway order.
  3. Reprint bill if needed.
  4. Click Settle after payment.
  5. Confirm the unsettled count decreases.
  6. Check sales report when payment verification is needed.

Expected Result

Unpaid takeaway orders remain visible until the store receives payment.

Takeaway Counter

Kitchen Display Connection

Use this when takeaway orders should appear on Kitchen Display or kitchen printers.

Top

Takeaway KOT tickets can appear in Kitchen Display alongside table KOTs. Product or category routing decides which kitchen station sees each item.

Steps

  1. Map products or categories to kitchen routes.
  2. Create a takeaway order.
  3. Send KOT.
  4. Open Kitchen Display.
  5. Confirm the ticket source is Takeaway.
  6. Use station filters when one kitchen should see only its routed items.
  7. Use reprint only when another kitchen slip is needed.

Expected Result

Kitchen staff can prepare takeaway orders without needing the billing screen.

Takeaway Counter

Mobile Takeaway Workflow

Use this when staff operate takeaway from a phone or small tablet.

Top

Mobile Takeaway Counter uses compact tabs for Catalog, Cart, and Active orders. Dialogs should remain usable when the keyboard is open.

Steps

  1. Use Catalog for product selection.
  2. Use Cart for totals, KOT, Bill, Save Bill, and Settle.
  3. Use Active to reopen saved takeaway orders.
  4. Close the keyboard before using lower cart actions if screen height is limited.
  5. Keep customer detail and charge/discount forms short and clear.
  6. Check total again after returning from a dialog.

Expected Result

The takeaway workflow remains fast and readable on mobile devices.

Takeaway Counter

Permissions

Use this before giving employees access to takeaway billing or settlement.

Top

Staff roles should match real store responsibility. Some employees may only create takeaway orders, while cashiers or managers can settle payments and change prices.

Steps

  1. Give takeaway.view to users who can open Takeaway Counter.
  2. Give takeaway.manage to users who can create or save takeaway orders.
  3. Give print.execute to users who can print KOT or bills.
  4. Give order.settle to users who can complete payment.
  5. Restrict price edits or complimentary settlement to trusted roles.
  6. Test one employee login before live use.

Expected Result

Employees can complete their work without accessing actions they should not use.

Takeaway Counter

Troubleshooting

Use this when takeaway cart, KOT, bill, active orders, unsettled orders, printing, or settlement does not work as expected.

Top

Most Takeaway Counter issues come from missing printer setup, wrong kitchen routing, stale active order data, missing permissions, or mobile keyboard layout constraints.

Steps

  1. If products do not appear, clear search and check category filters.
  2. If KOT does not appear in Kitchen Display, check product/category kitchen route.
  3. If KOT or bill does not print, check printer settings and print permission.
  4. If an unpaid order is missing, check Active orders and Unsettled Orders.
  5. If tax is zero but still prints, check bill template behavior.
  6. If settlement fails, check payment permission and order total.
  7. If mobile dialog content is hidden by keyboard, close keyboard or scroll the dialog.
  8. If the same order appears twice, verify staff did not create a duplicate instead of editing the active order.

Expected Result

Staff can recover common takeaway issues without losing the order or creating duplicate bills.